Ensure also that you are running the latest drivers for your USB controller. Therefore I find their poor support disproportional to the problems their bugs have caused to unsuspecting users. Powering of the device is a very common problem with USB devices and it has been traditionally singled out as the cause behind such disconnect symptoms. However usb3 port refuses to work after hibernate or suspend a restart is needed everytime to restore functionality. Anyone have any suggestions? And I realize my USB port is probably a 3. Reply Bought a 1.

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Reply Thank you very much for your solution. Today I went back to the Passport Drive, and decided whatever was on it was ready to be deleted so off it went.

You fixed it for me! DO you have any idea what the issue could be? I explored them and notice qd each one has a different driver. The led light is on but not blinking on usb 3. Hi, I don’t normally post but this was a real annoyance for a while so when I got wd passport usb 3 fix, I thought I’d help someone else avoid the hassle.

You may also want to try a different USB 3. Hi there, I have an acer v laptop.

Automatically back up photos, videos, music and documents from your system onto your My Passport drive with the included Wd passport usb 3 Backup software. After that, I upgraded the firmware on my drive through the links you provided in this blog.

Passpott you so much. However, I doubt it that the particular problem is a powering issue. July 29, 2: It is working perfectly now!

Start by plugging your passport to a usb 2.

My Passport – Portable Hard Drive | Western Digital (WD)

I do not know what else to do…. It is worse when formated to NTFS. Different hardware, but still you can try a wd passport usb 3 of the things I did. Hi James, I see that your laptop also has a Fresco Logic controller. I go back to searching the web and I stumble upon a great post by kyroguy at the WDC forums.

My Passport SSD

What is the driver version installed for the controller? Ensure wd passport usb 3 have the WD SES drivers installed properly, double check your cabling and test the drive on a desktop computer. You probably have a different or similar problem than the one I solved here. Read the release notes and perform the relevant update.

Reply Wx you install the v3.

That rules out a problem with the drive or the cable and points the finger at my machine at home. How you install passpotr v3. Regular Price Promo Price.

The fact that they work fine with mouse and keyboard, doesn’t necessarily mean that passportt can power up a hard drive. Reply Thank you men, i have the same problem, you are the best! So I tried using the the cable that I charge wd passport usb 3 phone with and it worked.

My Passport Ultra | Western Digital (WD)

How to bring it back? Trusted and loved portable storage. Tried all the ports, change cables, disable the power options and nothing.